Terms and conditions
The www.lov-organic.com site was published by ORIENTIS, a joint stock company with a capital of € 4 ,300,000, registered in the Paris Trade & Companies Register under number B 438 840 118 with registered offices located at 32/34 rue Marbeuf, 75008 Paris.
Intra community VAT number: FR88 438 840 118
Telephone number: 01.58.71.20.00
Publication Director: Brice Franzoia
- This site is hosted by ALFUN, a limited liability company with a capital of € 20,000, registered in the Bobigny Trade & Companies Register under number 789 800 026 with registered offices at 97 Rue des Frères Lumière – 97-109 ZI des Chanoux – 93330 NEUILLY SUR MARNE.
General Conditions of Sale
1. Field of application
The General Conditions of Sale apply to all orders placed using the Internet site of Løv Organic and for all orders received by fax, post or by telephone and regardless of the clauses that may appear on the documents of the purchaser.
The client acknowledges having taken note of these present General Conditions of Sale and that they accept these terms. For any case that is not covered by the present General Conditions of Sale, the regulations for purchasing remotely from the location or head office of the company shall apply. This present contract is governed by French law.
Løv Organic undertakes to accept orders placed using the Internet under the terms of these present General Conditions of Sale and subject to the limits of available stocks.
In the case of a shortage of stock, we will inform you of the lead times for re-supply necessary in order to obtain the desired product or we will offer you a replacement product. Løv Organic cannot control order remainders and if a product is out of stock without a specific re-supply date, we will offer you a refund for the product ordered.
By confirming their order, the client declares that they are aware of and accept these present General Conditions of Sale.
Orders will only be processed once payment has been received and this will be confirmed by Løv Organic by email.
Løv Organic reserves the right to cancel any order that is non-compliant, or suspect, as well as orders from clients with whom there is a dispute of any kind.
The prices indicated are expressed in euros and inclusive of all taxes (applicable VAT and all other applicable taxes). The prices displayed are net, and include the price of the products, handling, package and storage costs of the products, and do not include any contribution for carriage and delivery costs.
These costs of carriage and delivery vary according to the number of the products ordered and the dispatch country.
The price indicated in the confirmation of order by Løv Organic is the definitive price, expressed inclusive of all taxes and including French VAT at 5.5% for food products and at 19.6% for accessory products.
The site www.lov-organic.com is intended for use by individuals and not by companies. No reimbursement of VAT can be made for an order placed by a company with an Inter-Community VAT number.
4. Validity of offers
Products are offered within the limitation of time for each instance of sale and subject to the limit of available stocks.
Løv Organic cannot be held responsible for any stock shortage that may lead to a delay in delivery of the order.
Orders are only definitive when confirmed by the payment of the corresponding price by the purchaser.
In the case of non-availability of one or more products following confirmation of the order, Løv Organic undertakes to notify the client by e-mail as soon as possible. By agreement with the client, Løv Organic may modify the order, or provide reimbursement for the product(s) when unavailable, by crediting the card used for payment or the Pay Pal account used at the time the order was placed.
Note that eGift card purchases are excluded from all offers and promotional requirements on our website
Løv Organic delivers to many European countries.
For further details (shipping prices) relating to our delivery arrangements, please click here. No delivery can be made to countries that do not appear on this list.
The order is delivered to the delivery address selected by the client.
Løv Organic undertakes to take all reasonable steps to deliver the products ordered as soon as possible.
Average delivery lead times vary according to the country of destination selected by the client.
The client is required to check their packages carefully upon delivery so that they can register any reserves as required, with the carrier.
The information set out by the purchaser at the time the order is placed is binding upon the purchaser: in the event of an error in the text of the recipient’s contact and address details, the vendor cannot be held responsible for the fact that it is not possible to deliver the product. In the case of the prompting of an incorrect address making delivery impossible, Løv Organic cannot implement a second delivery, and the price of the order will then be reimbursed to the client following receipt of the package back at the Løv Organic warehouse.
Payment for products purchased with Løv Organic is due in full when the order is placed. Products remain the property of Løv Organic until payment in full is received for the orders.
Payments can be made with bank card, by cheque, made out to Løv Organic or also by Pay Pal. An invoice will be drawn up by Løv Organic and sent to the client by email.
7. The option of withdrawal and for returns
By application of Consumer Law [the Code de la consommation], the purchaser has a period of 7 days from the date of its delivery to have the product returned for reimbursement, without penalty, with the exception of return costs.
Return costs are the responsibility of the client. Løv Organic undertakes to reimburse the client, with the exception of outward/return carriage costs which remain the client’s responsibility. Reimbursement will take place within a maximum of two weeks from receipt of the return.
Returns should be sent to:
Løv Organic – Olivier Langlois
Parc du Hode – Zone 5
76430 St Vigor D’Ymonville.
8. Retention of title
In accordance with the law of 1 May 1980, products delivered to the client are sold subject to retention of title. The transfer of ownership is subject to the total payment of the price for the products by the client, at the due time as agreed between the parties.
In the case of non-payment of the total price for the goods by the agreed due date, Løv Organic may claim ownership of the products at the client’s costs and risk.
The product range of Løv Organic is aimed solely at individual clients and under no circumstances to professional retailers. Løv Organic reserves the right to refuse the benefit of access to its product range to any client who may prove to be a professional retailer, and such unilateral cancellations may take place at any time between the date of the order and for the 12 months following their planned delivery.
10. Personal data
The creation of a client account with Løv Organic requires on the part of the client that certain personal data concerning them are divulged.
These data that are necessary for the processing of the order and the management of commercial relations between Løv Organic and its clients, are secured and kept confidential, and are not available for commercial use by any third party.
In accordance with the law No 78-17 of 6 January 1978 relating to information technology, data files and individual freedoms, the consumer has the right of access and correction in respect of any nominative information concerning them. The handling of this information is declared to CNIL under reference number: 1525778 v 0.
Løv Organic is bound by the legal guarantee against hidden defects, within the meaning of Article 1641 and following, of the Code Civil: "The vendor is bound by guarantee in respect of hidden defects in the item that render it unfit for its intended use, or which so diminish this use, that the purchaser would not have acquired it, or would have paid only a lower price for it, it they had known of them". In consequence, the client has up to 2 months following the date of delivery to notify its complaint to Løv Organic. Beyond this deadline, the company Løv Organic can no longer guarantee the products and the client must prove that the deterioration in quality of the tea pre-dates the date of receipt of the tea.
All texts and photos presented have only the value of information and are in no case contractual.
13. Applicable law
The language of this present contract is French. All the clauses of the present General Conditions of Sale, all transactions and purchase operations implemented from the site www.lov-organic.com, as well as by post and by telephone are governed by French law. Any dispute that cannot be resolved amicably shall be subject to the jurisdiction of the courts located in the locality of the head office of the company Løv Organic or of the court of the département chosen by the client.
14. Protection of personal data
Under the provisions of the law No. 78-17 of 6 January 1978, you have the right of access and correction in respect of any nominative information concerning you. In order to exercise this right you have direct access to your personal account on-line. You can also contact Løv Organic – 32-34 rue Marbeuf, 75008 Paris, France.
Claims or disputes will always be treated with due consideration and attention, with good faith in all cases being presumed on the part of the individual taking the trouble to set out their position. In the event of a dispute, the client should first contact the company in order to seek an amicable resolution.
Respect for your privacy
Having regard for the protection of your privacy, Løv Organic will apply the strictest confidentiality in dealing with all information concerning you.
When you place an order, we require your name, your personal or work address, your email address, and if you have placed an order using a bank card, your card number, the card’s security number and the date of expiry. The information relating to your bank card is not held on our site, and your payment can only be consulted in “encrypted” form by our client service department.
Protection of your personal data
Access to your personal account is protected by a confidential password that you select when creating your Løv Organic account.
When you visit our Web site, in order to search, read or download information, we gather and retain certain "visitor information" concerning you, such as the domain name and name of the host computer from which you access the Internet, the internet protocol (IP) address of the computer you are using, the date and time of your navigation on our site, and URLs from which you accessed our site. We use this information in order to analyse and measure the number of site visits and to help us to make our site more useful. We delete this information after a given time. If you do not wish us to collect this type of information, do not navigate to our site.
The site may include links to other web sites or other Internet sources. Insofar as the company Olivier-Langlois cannot control these external sites and sources, it cannot be held responsible for the provision of these external sites and sources, and cannot bear any responsibility for the content, advertising, products, services or for any other material available on or via these external sites or sources. Furthermore, the company Olivier-Langlois cannot be held responsible for any consequent damage or loss occurring or alleged, in relation to the use of or the fact of having trusted the content, goods or services available on these external sites or sources.
Løv Organic respects the provisions of the Commission Nationale de l'Informatique et des Libertés [National Commission for Information Technologies and Liberties] (CNIL). In accordance with the law "information technology and liberties" of 6 January 1978, modified in 2004, you have the benefit of a right of access and correction of information concerning you, that you can exercise by contacting Løv Organic – 32-34 rue Marbeuf, 75008 Paris, France
No transmission to third parties
Løv Organic does not sell or lease addresses (emails and physical addresses) or personal information concerning its clients.
17. Kusmi Tea gift cards
These terms and conditions apply to the purchase and validity of a Kusmi Tea gift card (hereinafter the "Kusmi Tea gift card"). It is available on the Website and in stores on a permanent basis.
Purchase of a Kusmi Tea gift card
Gift cards of a predefined value of €30 (thirty euros), €60 (sixty euros), or €100 (one hundred euros) are available on the Websites and in Kusmi Tea stores located in mainland France (except in in-store spaces, Kusmikiosks, and department stores).
Delivery in case of online purchase
Gift card sent to the address of your choice.
The Kusmi Tea gift card may not be resold, exchanged, or refunded, even partially, particularly in the event of loss, theft, destruction, fraudulent use, or closure of a Kusmi Tea store.
Valid for one (1) year from the purchase date. When the period of validity of the Kusmi Tea gift card expires, it may no longer be used for purchases, reactivated, or refunded in any way for the amount not used.
The gift card must be activated with Customer Services at the following address: https://www.kusmitea.com/kusmikard.
The Kusmi Tea gift card is a payment method.
It can be used on the Websites and in Kusmi Tea stores located in mainland France (except in in-store spaces, Kusmikiosks, and department stores).
The Kusmi Tea gift card does not have a designated recipient.
The Kusmi Tea gift card can be used once to pay for all or part of a purchase.
If the total purchase price is higher than the total value of the Kusmi Tea gift card, it may be complemented by another payment method accepted on the Websites.
If the total purchase price is lower than the total value of the Kusmi Tea gift card, the difference will not be refunded and the credit on the gift card in question may not be used for a future purchase.
The Kusmi Tea gift card may be combined with any current offer or discount.
The Kusmi Tea gift card is not rechargeable, exchangeable, or refundable.
Members of the "KusmiKlub" loyalty programme may use any purchase made with a Kusmi Tea gift card to collect points on their KusmiKlub account, in accordance with the scale mentioned in Article 19.
However, KusmiKlub points will not be added for the purchase of a Kusmi Tea gift card.
Orientis Gourmet cannot be held liable for the expiration, loss, or theft of, or damage to, any Kusmi Tea gift card that has been activated, or in case of error or fraudulent use of the code.
Return of goods paid for on the Websites using a Kusmi Tea gift card
In the event that the right of withdrawal is exercised under the conditions laid down in Article 6, this right will apply only if the Kusmi Tea gift card is not used before the expiration date indicated.
In the event that a refund is requested for products purchased using a Kusmi Tea gift card, the total amount for the products in question corresponding to the value of the Kusmi Tea gift card will be refunded by means of a credit note in the form of a new unique code that will be valid for one (1) year from its issuance.
18. E-gift cards
These terms and conditions apply to the purchase and validity of a Kusmi Tea e-gift card (hereinafter the "e-gift card"). It is available on the Website periodically.
Purchase of the e-gift card
E-gift cards of a predefined value of €20 (twenty euros), €50 (fifty euros), €80 (eighty euros), €100 (one hundred euros), and €150 (one hundred and fifty euros) or an amount of the customer's choice (minimum €20 and maximum €200) are available only on the Websites.
Personalised e-gift card, sent only by email to the customer's email address (indicated in the customer account). It can be forwarded by email to the beneficiary and/or printed, and can be used immediately.
The e-gift card may not be resold, exchanged, or refunded, even partially, particularly in the event of loss, theft, destruction, or fraudulent use.
Valid for one (1) year from the purchase date. When the period of validity of the e-gift card expires, it may no longer be used for purchases, reactivated, or refunded for the amount not used.
The e-gift card is a payment method.
It can be used only on the Websites, exclusively in the currency chosen, and on the Website(s) on which the e-gift card was purchased.
The e-gift card does not have a designated recipient.
The e-gift card can be used once to pay for all or part of a purchase.
If the total purchase price is higher than the total value of the e-gift card, it may be complemented by another payment method accepted on the Websites.
If the total purchase price is lower than the total value of the e-gift card, the difference will not be refunded and the credit on the e-gift card in question may not be used for a future purchase.
The e-gift card may be combined with any current offer or discount.
The e-gift card is not rechargeable, exchangeable, or refundable.
Members of the "KusmiKlub" loyalty programme may use any purchase made with an e-gift card to collect points on their KusmiKlub account, in accordance with the scale mentioned in Article 19.
However, KusmiKlub points will not be added for the purchase of an e-gift card.
Orientis Gourmet cannot be held liable for the expiration, loss, or theft of, or damage to, any e-gift card that has been activated, or in case of error or fraudulent use of the code.
Return of goods paid for on the Websites using an e-gift card
In the event that the right of withdrawal is exercised under the conditions laid down in Article 6, this right will apply only if the e-gift card is not used before the expiration date indicated.
In the event that a refund is requested for products purchased using an e-gift card, the total amount for the products in question corresponding to the value of the e-gift card will be refunded by means of a credit note in the form of a new unique code that will be valid for